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CVE-2023-5421

LOW
Published 2023-10-16T08:10:55.114Z
Actions:

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CVSS Score

V3.1
3.5
/10
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N
Base Score Metrics
Exploitability: N/A Impact: N/A

EPSS Score

v2025.03.14
0.005
probability
of exploitation in the wild

There is a 0.5% chance that this vulnerability will be exploited in the wild within the next 30 days.

Updated: 2025-06-25
Exploit Probability
Percentile: 0.630
Higher than 63.0% of all CVEs

Attack Vector Metrics

Attack Vector
ADJACENT_NETWORK
Attack Complexity
LOW
Privileges Required
HIGH
User Interaction
NONE
Scope
UNCHANGED

Impact Metrics

Confidentiality
LOW
Integrity
LOW
Availability
NONE

Description

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs
immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Available Exploits

No exploits available for this CVE.

Related News

No news articles found for this CVE.

Affected Products

OTRS AG

OTRS

Affected Versions:

7.0.x 8.0.x
OTRS AG

((OTRS)) Community Edition

Affected Versions:

6.0.x

GitHub Security Advisories

Community-driven vulnerability intelligence from GitHub

⚠ Unreviewed MODERATE

GHSA-hqj4-p6qw-7mf2

Advisory Details

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

CVSS Scoring

CVSS Score

5.0

CVSS Vector

CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N

References

ADVISORY https://nvd.nist.gov/vuln/detail/CVE-2023-5421
WEB https://otrs.com/release-notes/otrs-security-advisory-2023-09

Advisory provided by GitHub Security Advisory Database. Published: October 16, 2023, Modified: April 4, 2024

References

https://otrs.com/release-notes/otrs-security-advisory-2023-09/
Published: 2023-10-16T08:10:55.114Z
Last Modified: 2024-09-16T16:55:01.099Z
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