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CVE-2024-23794

MEDIUM
Published 2024-07-15T07:14:09.557Z
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CVSS Score

V3.1
5.2
/10
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N
Base Score Metrics
Exploitability: N/A Impact: N/A

EPSS Score

v2025.03.14
0.001
probability
of exploitation in the wild

There is a 0.1% chance that this vulnerability will be exploited in the wild within the next 30 days.

Updated: 2025-06-25
Exploit Probability
Percentile: 0.231
Higher than 23.1% of all CVEs

Attack Vector Metrics

Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
HIGH
User Interaction
REQUIRED
Scope
UNCHANGED

Impact Metrics

Confidentiality
HIGH
Integrity
LOW
Availability
NONE

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: 

* 8.0.X
* 2023.X
* from 2024.X through 2024.4.x

Available Exploits

No exploits available for this CVE.

Related News

No news articles found for this CVE.

Affected Products

OTRS AG

OTRS

Affected Versions:

8.0.x 2023.x 2024.x

GitHub Security Advisories

Community-driven vulnerability intelligence from GitHub

⚠ Unreviewed CRITICAL

GHSA-295x-34p8-7q26

Advisory Details

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

CVSS Scoring

CVSS Score

9.0

CVSS Vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H

References

ADVISORY https://nvd.nist.gov/vuln/detail/CVE-2024-23794
WEB https://otrs.com/release-notes/otrs-security-advisory-2024-06

Advisory provided by GitHub Security Advisory Database. Published: July 15, 2024, Modified: July 16, 2024

References

https://otrs.com/release-notes/otrs-security-advisory-2024-06/
Published: 2024-07-15T07:14:09.557Z
Last Modified: 2024-08-01T23:13:07.432Z
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