An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:

* 8.0.X
* 2023.X
* from 2024.X through 2024.4.x

Related CVEs

CVE-2024-23794

Key Information

GHSA ID

GHSA-295x-34p8-7q26

Published

July 15, 2024 9:36 AM

Last Modified

July 16, 2024 6:31 PM

CVSS Score

9.0 /10

Primary Ecosystem

Unknown

Primary Package

Unknown

GitHub Reviewed

✗ No

Dataset

Last updated: July 6, 2025 6:30 AM

Data from GitHub Advisory Database. This information is provided for research and educational purposes.