Improper filtering of fields when using the export function in the ticket overview of the external interface could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Related CVEs

CVE-2024-6540

Key Information

GHSA ID

GHSA-4h57-3gmx-g682

Published

July 15, 2024 9:36 AM

Last Modified

July 15, 2024 9:36 AM

CVSS Score

5.0 /10

Primary Ecosystem

Unknown

Primary Package

Unknown

GitHub Reviewed

✗ No

Dataset

Last updated: July 6, 2025 6:30 AM

Data from GitHub Advisory Database. This information is provided for research and educational purposes.