Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Related CVEs

CVE-2021-21435

Key Information

GHSA ID

GHSA-mx9p-p4m9-xg4c

Published

May 24, 2022 5:41 PM

Last Modified

May 24, 2022 5:41 PM

CVSS Score

5.0 /10

Primary Ecosystem

Unknown

Primary Package

Unknown

GitHub Reviewed

✗ No

Dataset

Last updated: July 6, 2025 6:30 AM

Data from GitHub Advisory Database. This information is provided for research and educational purposes.