In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.

Related CVEs

CVE-2017-16921

Key Information

GHSA ID

GHSA-x9qc-g4w7-x2hf

Published

May 13, 2022 1:10 AM

Last Modified

April 20, 2025 3:49 AM

CVSS Score

7.5 /10

Primary Ecosystem

Unknown

Primary Package

Unknown

GitHub Reviewed

✗ No

Dataset

Last updated: August 31, 2025 6:33 AM

Data from GitHub Advisory Database. This information is provided for research and educational purposes.